Frequently Asked Questions
Everything you need to know about our authentic Italian treats
How do you ensure the freshness of my pastries during shipping?
All orders are baked fresh and vacuum-sealed or carefully packed in insulated containers with cold packs to maintain peak flavor and texture during transit.
Do you offer nationwide shipping?
Yes, we ship our signature pastries and cookies across the country. Please note that some delicate items may have restricted shipping zones to ensure they arrive in perfect condition.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any carrier delays.
Do you offer gluten-free or nut-free options?
While we do offer some products made without gluten or nuts, all of our pastries are produced in a facility that handles wheat, dairy, eggs, and nuts. Cross-contamination may occur.
How should I store my pastries once they arrive?
Storage instructions vary by product. Generally, cookies can be kept at room temperature in an airtight container, while cream-filled items should be refrigerated immediately.